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Resident Portal


Q: How do I contact Windsor Park Apartments?

A: Please contact us by email, phone or in person.

Q: What does the rent include?

A: Contact the Leasing Office for specific property utilities, if any, that may be included.

Q: Is parking available?

A: Yes, parking is available on-site. Contact the Leasing Office for specific parking details.

Q: Do you have laundry connections?

A: Yes, the three bedroom townhome apartments have washer and dryer connections. We also have two laundry centers on site.

Q: Do you have maintenance staff?

A: Yes. We have maintenance available during office hours as well as 24-hour emergency maintenance.

Q: What lease terms do you offer?

A: We offer 12-month leases.

Q: Is there a security deposit and is it refundable?

A: A refundable security deposit of between $250 and $450 is required prior to move-in (maybe less if a monthly special is being offered – check the “Specials” tab on home page). Upon move-out, your apartment will be inspected for damage above normal wear and tear. Cost to repair damage beyond normal wear and tear will be deducted from the security deposit and the remainder of the deposit will be refunded.

Q: Are pets allowed?

A: Pets are not allowed at Windsor Park at this time. Service animals may be allowed if approved by corporate. Please ask the leasing office for more details.

Q: Do I need renters insurance?

A: It is strongly recommended that you secure renters insurance. Residents are responsible for securing renters insurance as the property, owner, or Management Company are not responsible for damage or loss of personal property.

Q: What is the Tax Credit Program?

A: The tax credit program, also known as the “federal low-income housing tax credit program” or simply LIHTC, is a popular affordable housing program that has been around since 1987. Unlike most housing programs that are administered by HUD, the tax credit program is administered by the IRS, in coordination with state housing finance agencies across the country. Landlords who participate in the program get to claim tax credits for 10 years for their tax credit properties in return for renting their apartments to low-income residents at a restricted rent.

Q: Do I qualify for affordable housing?

A: Each property has specific eligibility requirements relative to student status, income, credit, criminal, and rental history. Please contact the Leasing Office for details.

Q: How do I apply for housing?

A: Each property has its own application process. Please contact the Leasing Office regarding apartment availability, rent, income requirements or restrictions and how to obtain an application for housing. All applicants 18 and older must be present to apply. The office staff will provide a list of the required documents that are necessary for the application and an appointment is strongly recommended.

Q: Can you send me an application?

A: An original copy of the application with original signatures must be provided to the leasing office. In certain situations, a copy of the application can be mailed. However, there are documents that may need to be completed with the assistance of a staff member.

Q: How long will it take to be approved for an apartment?

A: Depending on the circumstances of each household, the approval process varies. Generally, the approval process takes 5-7 business days.

Q: Will a Housing Choice Voucher be accepted?

A: Most properties accept Housing Choice Vouchers if the voucher covers the market rate rent. A resident cannot pay any difference that the voucher does not cover.

Q: Is there a cost to apply?

A: The standard application fee is $45 per adult (18 and older or based on the legal age in your state). There is also a $50 administration processing fee to hold the unit once approved.

Q: Is my income limit based on what I’ve made in the past year?

A: No. It’s determined by looking forward and “annualizing” your income for the next year.

Q: When do applicants need to advise management of changes?

A: Applicants must advise management of any changes in anticipated and verifiable income for the upcoming 12 months from the date of move-in prior to moving in.

Q: What if my income goes up?

A: Every year your income and assets are re-verified in a recertification process. However, after the first initial recertification, your income and assets can increase without impacting your residency.

Q: Do you perform a credit check?

A: We perform a credit check as well as a criminal back ground check and rental history verification. The results will be assessed as a factor in approving your application.

Q: Do I have to pay for any utilities?

A: Yes. The resident can be responsible for several utilities including electricity, gas, water and sewer. Please contact the Leasing Office for details.

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